Terms and conditions

The following general conditions for concluding an accommodation contract (room rental and services in the conference and catering sector) apply to the provision of individual guest rooms and group contingents as well as to all related deliveries and services to the client (hereinafter: guest). Conflicting conditions of the guest do not apply. Special conditions apply to the reservation and implementation of events.

 

1. Conclusion of the accommodation contract

The reservation of individual or multiple guest rooms (contingents) as well as the agreement of other deliveries and services (use of the garage, breakfast, bar/minibar, catering and telephone consumption, etc.) are confirmed with the written confirmation of the hotel and guest for binding for both parties. When reserving guest rooms individually, a telephone or faxed declaration of intent from the guest or their client is usually sufficient.

 

2. Group reservations

When booking more than five guest rooms, the written reservation confirmation will contain detailed information about the option conditions, which do not have to be expressly reconfirmed by the group purchaser, but are fully valid for both parties upon confirmation from the hotel. In general (unless otherwise agreed between the parties) a free participant reduction of up to 15% of the ordered quota applies. Cancellation of the entire contract is regulated as follows for both parties: 4 weeks before arrival = free right of withdrawal, from then on 80% of the costs will be charged. The guest undertakes to send a current list of participants/names no later than 48 hours before arrival.

 

3. Prices and payment terms

a) Individual reservation: The agreed room prices generally include the currently valid VAT, service charges and all taxes. For reservations made in advance of longer than 4 months, the hotel reserves the right to increase the agreed prices by a maximum of 7%, e.g. B. to increase drastic energy costs. In general, invoices must be paid immediately without deductions upon departure in cash or with a valid credit card accepted by the hotel

b) Group reservation: Our invoices are payable without deductions within 14 days of receipt.

c) The guest can only offset or reduce an undisputed or legally binding claim from the hotel

 

4. Reservation changes or cancellations

are generally made in writing or by fax. Verbal telephone agreements are not binding in subsequent legal disputes. Guaranteed individual reservations can be canceled free of charge up to one day before arrival (3 p.m. at the latest). In the case of a guaranteed reservation, the hotel will hold the room even if the guest does not arrive. Up to 80% of the resulting loss of sales will be borne by the guest. A cancellation can be made by both parties.

 

5. Valuables

Valuables, cash, etc. can be stored by guests free of charge in the hotel safe if space is available. Otherwise, the hotel expressly accepts no liability in the event of loss (particularly of jewelry and cash). The guest is also responsible for keeping the wardrobe and musical instruments safe. The room safes do not offer sufficient protection against theft.

 

6. Liability

The guest is liable for losses or damage caused by him or his “vicarious agents”. The guest is required to report the introduction of dangerous or even illegal goods (drugs, explosives, etc.). In general, the hotel is only liable for damage caused in the event of gross negligence on the part of vicarious agents.

Charging batteries of electric vehicles of any kind (e.g. e-bike, e-scooter, etc.) is only permitted in rooms or charging facilities provided for this purpose. Charging in the guest rooms is prohibited for reasons of fire risk.

Wake-up calls are carried out by the hotel with the greatest care. Claims for damages, except due to gross negligence or intent, are excluded.

 

7. Termination by the hotel

The hotel is entitled to terminate accommodation contracts at any time (even after the room(s) have been occupied) if the guest/group of guests can be proven to damage the reputation, safety and reputation of the hotel. This also applies to all other accommodation contracts in the event of force majeure or if there is another important reason, as well as within the mutually agreed cancellation periods.

 

8. Place of Jurisdiction

The Montabaur District Court is agreed upon for all contractual partners of the hotel and any pending legal disputes.

 

9. Final provisions

If individual provisions of these General Terms and Conditions for concluding accommodation contracts are invalid, this will not affect the validity of the remaining provisions. Instead of the invalid provision, an agreement that comes as close as possible to it applies. Any deviation or additional agreement must be in writing.